The short of it: I got what I wanted. Everything, and all in a single phone call, with no Skype recording. It was pretty uneventful actually, so had I posted a recording it would have been quite boring to listen to.
After work on Monday, I went to the local Cingular store. They’re useless. They looked at my account and claimed they didn’t have the ability to alter the terms of my contract. I don’t believe that for a second. Regardless of the outcome, the significance was in my approach. In the emails I contended that it wasn’t my fault and that Cingular had screwed something up behind the scenes. I stuck to that, but worded it more along the lines of, ‘I was being guided through the web based upgrade by a warranty department rep over the phone and something got messed up.’
As I drove home, I thought about the wording a little bit more. When I walked in my front door, I was ready. I grabbed a paper, pen, and phone. I was connected pretty quickly, took down the guys name and tried to get his direct extension. He didn’t give it to me, but that’s OK. I explained my situation as I had worked out in the car. His response was that I had made a mistake and clicked on line three rather than line two for my upgrade. I admitted my mistake, blamed myself for the confusion, but asked, very nicely, if he could please help me fix my mistake. In fact, I worded something like, “Yes, I mean, I don’t know what happened, but as you say it, I must have made a mistake. Can you still please help me correct the mistake that I made?” He answered, “I would be happy to assist you with that, sir.” We then proceeded to work about the correct contract dates, which were (and still are) immediately shown in my online account.
Thanks Consumerist, for at least providing methods of better ways to prepare myself. And thanks mom, for teaching me that flies are more often caught with honey than vinegar.
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